Tenant Move-In Guide

Your Tenant Mobile App

We've made managing your tenancy easier with our dedicated mobile app:

Features:

• View your rent payment history
• Check upcoming payment dates
• Submit maintenance requests with photos
• Track repair progress in real-time
• Receive notifications and updates
• Contact your property manager directly

Rent Payments

Rent must always be paid in advance on your scheduled payment date. Please ensure funds are ready before the due date.

You can view all payment history and upcoming dates in your mobile app.

Bills-Included Package

Many of our properties offer an all-inclusive bills package for your convenience:

Included:

• Gas
• Electricity
• Water
• High-speed WiFi
• TV Licence (where applicable)
• Council Tax (HMO properties)

Benefits:

• No setup hassle
• Fixed monthly cost
• No surprise bills
• One simple payment

Check your tenancy agreement to confirm which utilities are included in your package.

House Rules

Communal Areas

• Keep all shared spaces clean and tidy
• Dispose of rubbish correctly and on scheduled collection days
• Respect shared kitchen and bathroom facilities
• Clean up immediately after use

Noise & Respect

• Keep noise to a minimum, especially after 10pm
• Be considerate of other tenants and neighbours
• No loud music or parties without prior approval

Smoking Policy

• No smoking anywhere inside the property
• Smoking is only permitted in designated outdoor areas
• Dispose of cigarette butts responsibly

Maintenance & Repairs

Reporting Issues

All maintenance issues must be reported immediately through:

• Mobile app (preferred method - attach photos)
• Emergency line (24/7 for urgent issues)
• Email: info@oleonproperties.com

Response Times

Emergency Repairs Include:

• Gas leaks
• No heating or hot water (winter)
• Severe water leaks or flooding
• Electrical failures
• Broken locks or security issues
• Blocked toilets (sole facility)

Safety Requirements

Your safety is our priority. Please follow these essential rules:

Fire Safety

• Do not tamper with smoke alarms - they are tested regularly
• Keep fire doors closed at all times
• Do not block hallways, stairs, or exits
• Know your escape routes
• Never store flammable materials inside

Gas & Electrical Safety

• Annual gas safety certificates provided
• Electrical installation condition reports (EICR) up to date
• Report any concerns immediately
• Do not overload electrical sockets

General Safety

• Report any safety hazards immediately
• Keep emergency contact numbers accessible
• Participate in fire drills if conducted

Property Inspections

We conduct regular inspections to ensure the property is well-maintained and safe:

Inspections help us identify issues early and maintain high standards for all tenants.

Cleanliness Standards

Your Room

• Keep your personal space clean and hygienic
• Regular cleaning and tidying expected
• No damage beyond reasonable wear and tear
• Ventilate regularly to prevent damp and mould

Communal Areas

• Clean up immediately after use
• Take turns with shared cleaning duties
• Report any cleanliness concerns
• Respect cleaning schedules

Professional Cleaning: Available through our Silver and Gold tier rewards or by request (fees apply).

Anti-Social Behaviour

We maintain a zero-tolerance policy on anti-social behaviour:

Prohibited Behaviour:

• Excessive noise or disturbances
• Harassment or intimidation of other tenants
• Drug use or illegal activities
• Damage to property
• Threatening behaviour
• Persistent breach of house rules

Consequences: Serious breaches may result in warnings, fines (where legally permitted), or eviction proceedings.

Reporting: If you experience anti-social behaviour from other tenants, report it immediately via the app or emergency line.

Ending Your Tenancy

Notice Period

You must give the correct written notice as stated in your tenancy agreement (typically 4 weeks for HMO agreements).

Move-Out Requirements

• Rent must be paid up to the final day
• Room must be left clean and in good condition
• All keys and access cards returned
• Remove all personal belongings
• Attend final inspection if possible

Deposit Return (If Deposits Are Required)

Important Documents

All compliance certificates and important documents are available:

• Via email request
• Physical copies available on request

Documents Include:

• Gas Safety Certificate (annual)
• Electrical Installation Condition Report (EICR)
• Energy Performance Certificate (EPC)
• HMO Licence (where applicable)
• Deposit Protection Certificate (if deposits are required)
• How to Rent Guide (government)

Your Responsibilities Summary